# Kraken Prop / Breakout: a documented customer dispute

This is my personal customer account. I paid $696 for two evaluations and dispute the simulated execution results and rejected refund requests. The published correspondence describes OKX-referenced simulated execution, modeled spread and market-impact adjustments, a corrected earlier explanation, and withheld proprietary calculations.

My allegation of deliberate skewing is a personal conclusion, not a judicial finding or company admission. Selected comparisons include adverse examples and a favorable BCH example; differences alone do not establish intent or additional cash losses. The redacted AAA acknowledgment confirms filing receipt only, not commencement of arbitration.

Read the complete English article, Hebrew article, and redacted public evidence.