Support

Most problems don't need us at all. For the ones that do: one inbox, a human on the other end.

# Getting help

Email bart@bitgate.com and a person replies — usually within a day or two. If your question is about an account, write from the address on that account; it saves a round trip.

# What to include

A link to the page you’re asking about and a sentence on what you expected to happen. If something looks broken, the exact error message or a screenshot beats a paragraph of description.

# Self-serve first

Pages you own can be edited, expired, or deleted from the dashboard — deletion is immediate and real. API keys are created and revoked there too. The agent docs and the API reference cover the MCP server and every endpoint.

# Billing

Paid plans run through the Stripe billing portal linked from the dashboard: cancel, change cards, or download invoices without waiting on us. For anything the portal can’t do, email and we’ll sort it.

# Abuse and security

To report a page that breaks the terms — phishing, malware, that sort of thing — mail abuse@bitgate.com with the URL. Security issues in lucid.page itself go to the same address and get priority.